FAQ - Shipping, Benefab, Fauna Care, Dog treats & Bones
When will my order ship?
All orders will ship out in 2-3 days. In most cases orders will ship the day after your order is place.
Any specialty shipping requests please contact us at firstname.lastname@example.org.
If you need faster shipping please contact us at email@example.com, via Facebook or call/text us at 608-513-8489. We can help provide you with a estimated time of delivery for your location and get a faster shipping quote for whatever products you are looking to purchase.
Please consider insuring your packages this holiday season. First Class Packages are not insured (First Class packages also have been backed up at USPS). UPS and Priorty Mail packages are insured. Once packages are shipped KP Pet Supply is not responsible for the actions or delays of USPS & UPS. We will do our best to assist in getting your packages to you in a timly manner and finding the best shipping option for you.
If you need your items for Christmas please put that in the notes of your order.
These are the Shipping Deadlines given to us by USPS & UPS.
USPS Service Levels 2020 Holiday Shipping Deadlines
USPS Retail Ground® Tuesday, December 15, 2020USPS
First Class Package Service® Friday, December 18, 2020
USPS Priority Mail® Saturday, December 19, 2020
USPS Priority Mail Express® Wednesday, December 23, 2020
UPS Service Levels 2020 Holiday Shipping Deadlines
UPS Ground® Tuesday, December 15, 2020
UPS 3 Day Select® Monday, December 21, 2020
UPS 2nd Day Air® Tuesday, December 22, 2020
UPS Next Day Air® Wednesday, December 23, 2020
Do you offer free shipping?
We offer free shipping on all orders over $50!
I am not sure which product is right for my pet?
Not sure which product would be most beneficial for your furry loved one. Contact us at firstname.lastname@example.org or 608-513-8489 and we will help you find the right product for your pet.
Why is Fauna Care a must?
Fauna Care is must to have for your dog, cat, horse or any other pet you have. Fauna Care is highly concentrate meaning that your pet will heal in days rather than weeks. Faster healing time will allow your pet to feel better faster and put your mind at ease.
Why Fauna Care Beats Vetericyn?
Warranty Policy: Benefab offers a warranty on all of their products for 18 months from the original date of purchase. Warranties are limited to products purchased new—Benefab cannot warranty used products or products that were purchased through an unauthorized dealer (KP PET SUPPLY IS AN AUTHORIZED DEALER).
If a product is damaged and requires repair, Benefab will repair the product completely at no cost. To exercise this warranty, Benefab requires proof of purchase (a copy of your original receipt from us or an authorized dealer). Please contact Benefab at email@example.com with this information and your requested repair. Once received and approved by Benefab®, you may send in your product(s) and Benefab will repair them and ship them back to you at no cost. The standard turnaround time for repairs is 2-3 weeks.
*If you are unable to provide proof of purchase, we will do your repair at a flat $25.00 (as long as it isn’t too extensive of a repair). You will ship the product to our warehouse at your cost, we will then repair and ship it back. You can email firstname.lastname@example.org with any questions.
What is Benefab?
How do I introduce my horse to Benefab?
Can I wash my Benefab products?
Does my dog need to chew?
Chewing is one of the most beneficial activities for a dog. With just 30 minutes of chewing, endorphins are released in a dog’s brain, allowing them to feel relaxed and accomplished. Not only is it a great physical exercise, it is an excellent mental exercise as well. Chewing is also great for cleaning teeth and gums, which in turn can help with bad breath. Not all chews are created the same, however. When a dog chews, they are putting moisture, friction, and heat into the object they are chewing, and because of this, it is extremely important to make sure you purchase chews.
How long will Elk and Deer Antler Chews last?
Antlers are very hard on the outside and softer on the inside. If you bought a whole antler it can last up to one week or more. If you bought a split bone, with the marrow is exposed, it may last a day to a month depending on how aggressive a chewer your dog is.
What is the correct antler size for my dog?
Buck Bone chews are sized accordingly to the weight of dogs. But in addition to that, only you know what kind of chewer you have. We recommend whole antlers for the more aggressive chewers.
Are antler chews good for my dog?
We believe YES! An all natural, organic single ingredient chew is always better than the alternative.
What are the benefits of giving my dog an Elk or Deer antler?
Buck Bone Chews are full of nutrition with no growth hormones, antibiotics, or preservatives, and offer an excellent source of calcium, phosphorus and protein for dogs: protein 38%, calcium 18%, phosphorus 9.9%. They also naturally clean your dogs teeth making them nice and shiny!
How Do I protect my dogs paws?
Primo Pup's Paw Pad Shield offers your dog great protection from the elements. With quality waxes and micro particles this product helps with traction, nourish and condition the foot, and create a invisible barrier.
Why choose Farm Hounds Premium Dog Treats?
- Family Farms: They support farmers who care deeply for their livestock and community
- Certified Humane Meats: The livestock are raised with a natural environment where they spend their days grazing over open acres of land and eating their natural, organic, diet
- Unmatched Quality: Single ingredient treats free of chemicals, hormones, preservatives, and pesticides.
- Trustworthy Sourcing & Packaging: Each label shows exactly which farm the meat was sourced from.
- Truly Natural: The dehydration procedures ensure long shelf stability, keeping each bag free of chemicals and preservatives.
- High Reward: Treats that appeal to your dog's natural instincts.
Dedicated to Regenerative Agriculture:
What is Regenerative Agriculture? Regenerative Agriculture is a farming method that relies on nature, not harsh chemicals or disruptive practices like tilling. When practiced, Regenerative Agriculture offers a multitude of benefits for our farms, our environments, and our food. It builds soil health, enhances ecosystem diversity, and captures carbon and nitrogen from the atmosphere. The benefits of Regenerative Agriculture are that is is Non-Disruptive to the land, it builds soil health, provides more nutritious food, and restores balance to the ecosystem.
My dog is on a strict low fat diet. Are any of the treats appropriate for them?
We have some excellent treats that are good low fat options! Our Turkey Jerky has the lowest fat content at 3.3%. Our Chicken Jerky, Duck Jerky, and Turkey Gizzards are also great low fat options all containing a fat content of under 8%. You can always check the Guaranteed Analysis in the product description, which indicates how much fat, protein, and fiber each product contains.
Isn’t all jerky the same?
All jerky is not the same. Historically, a concern with jerky has been sourcing, as there have been situations with dogs becoming ill after consuming jerky sourced from overseas. Farm Hounds proudly source our jerky from White Oak Pastures, a certified humane farm located in south Georgia. Farm Hounds jerky is pasture-raised, antibiotic free, pesticide free, and chemical free, so you can rest assured your dog is consuming only the best!
Why is Farm Hounds Jerky priced higher than grocery store jerky?
Farm Hounds Jerky is priced higher because of our sourcing and quality standards. They source our jerky exclusively from White Oak Pastures, and they offer five varieties of Jerky: Beef, Chicken, Duck, Pork, and Turkey. All of these proteins come from certified humane, pasture-raised, antibiotic free, and hormone free animals. Farm Hounds Jerky is 100% muscle meat, and is the same high quality meat White Oak Pastures sells for human consumption. When you buy grocery store jerky, you run the risk of feeding your dog jerky that contains fillers, antibiotics, or pesticides, and you may not be able to identify exactly where the product came from. When you buy Farm Hounds Jerky, you know you are getting premium, all-natural, and certified-humane Jerky sourced from right here in Georgia.
Why would you give a dog organ meat — don’t the organs filter out harmful waste/toxins?
Organ meat is considered a superfood to a carnivore. They are packed with high levels of different vitamins and play a large role in getting dogs the nutrition they need to thrive. The organs we offer all have different functions, and some do have the primary role as a filter, but those organs don’t store the toxins, instead helping them pass out of the animal. Additionally, because we source from pasture-raised animals, the organ meat is of the cleanest and highest caliber. To learn more about the nutritional benefits of organ meat treats, each product page has a nutritional benefits tab with great information!
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